Accés obtained the quality certification ISO 9001:2008
Date of publication: 2/2/2010
The document supports the maintenance of office equipment municipal and attention to their users
ACCÉS - municipal institute of Information technology
Lleida City Council has renewed the ISO 9001:2008 quality certification for the services of the Municipal Information Technology Institute (IMI)-accessible. La Paeria was the first local government to approve and certify their processes municipal maintenance of computer equipment and care for its users, a task that develops the GII. Now here we have upgraded the quality certification and has adapted to the new version of ISO 9001:2008, audited and awarded by Applus.
The User Support Center (CAU) is the unit of the Municipal Institute of Informatics is responsible for coordinating and managing the service maintenance certificate of departmental computing devices Paeria and their independent and user service. The service includes more than 2,000 devices among computers, printers and equipment for more than 1,300 users.
This quality audit has found a degree of 100% on solving problems and a 90.6% recognition level of satisfaction than the users' attention.
The renewal of this certificate guarantees that the processes developed to manage this service are in accordance with the relevant legislation and allow proper monitoring and control to optimize the quality of care and efficiency that users can obtain their use.